Integration issue with Learning Records Service (LRS)
Update - Aptem have confirmed there is an availability issue with the DfE Learning Records Service (LRS). This will prevent customers from retrieving Personal Learning Record (PLR) information from within Aptem. For further information, customers are advised to contact LRS support directly

Aptem will continue to monitor the situation, and will provide updates when available.
Oct 28, 2026 - 10:04 GMT
Identified - Aptem have identified an issue with our integration with the DfE Learning Records Service (LRS). This may impact any customer attempting to retrieve Personal Learning Record (PLR) information within Aptem. We are actively investigating this situation, and will provide further updates shortly.
Oct 28, 2026 - 09:54 GMT

About This Site

Welcome to the Aptem status page, providing transparency around service availability and performance for Aptem products. If there are any interruptions in service a note will be posted here. You can also view live and historical data on system performance.

Uptime over the past 90 days. View historical uptime.
Aptem Apprentice Operational
Aptem Assess Operational
Aptem Employ Operational
Aptem Enhance Operational
Data Access Operational
Integrations Operational
bksb Integration Operational
Cognassist Integration Operational
epaPRO Integration Operational
Skills Forward Integration Operational
Communications Connector - Microsoft Teams Operational
Century Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Weekly Maintenance Oct 28, 2026 19:00-22:00 GMT

The weekly maintenance for Aptem is scheduled to take place. During the maintenance period, the system will be unavailable or intermittent. We recommend saving your work and logging off before the start of the maintenance period.
Posted on Oct 26, 2026 - 12:47 GMT

Oct 28, 2026

Response to PHP Security Advisory
Resolved - This incident has been resolved.
Oct 28, 09:55 GMT
Update - NCFE (Skills Forward) has restored its Skills Assessment and Booking Service, and the integration with Aptem is working as expected. Learners can now complete skills assessments through the NCFE (Skills Forward) integration as normal.

If you notice any issues, contact our Support team.
Oct 23, 17:01 BST
Update - We are continuing to monitor for any further issues.
Oct 22, 18:02 BST
Monitoring - Aptem’s products are not affected by the critical PHP security issue flagged by the National Cyber Security Centre (NCSC) yesterday.

PHP isn’t part of the technology stack behind Aptem Apprentice, Aptem Employ, Aptem Skills or Aptem Assess, or any of their supporting components. There’s no impact on the Aptem platform, and customers don’t need to take any action in relation to Aptem.

Third-party service update

NCFE (Skills Forward), one of our integration partners, has temporarily taken its Skills Assessment and Booking Service offline as a precaution while it applies and validates a security update. NCFE (Skills Forward) has said there is no evidence that its systems have been compromised or that customer data has been accessed.

While these services are offline, learners won’t be able to complete skills assessments through the NCFE (Skills Forward) integration. Everything else in Aptem works as normal. NCFE (Skills Forward) will restore access as soon as possible, and we’ll update this page when it does.

If you have any questions, please speak to your Customer Success Manager or contact hello@aptem.co.uk.
Oct 22, 09:57 BST

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 BST
Scheduled - We’re applying an important update to Aptem, and we’re sorry for the short notice. During this window, Aptem will be unavailable at times. Please save your work and log out before 19:00.
Oct 20, 11:00 BST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Oct 14, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 19:00 BST
Scheduled - The weekly maintenance for Aptem is scheduled to take place. During the maintenance period, the system will be unavailable or intermittent. We recommend saving your work and logging off before the start of the maintenance period.
Oct 12, 11:30 BST
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